Customer Service

In the event that you are not 100% satisfied with the item(s) purchased with us and wish to return the item(s) we will be more than happy to refund the cost of the item(s) or exchange the item(s), less any carriage fees incurred, within 14 days of you receiving your item(s). Please email [email protected] with your name, order number and reason for return to obtain a valid returns number. PLEASE NOTE: Returns will not be processed without a valid returns number.. 
All items returned must meet the following requirements in order to qualify for a full refund: • All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.
• All Items must be in original, resalable condition.
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• If returning an item from outside the UK, please clearly mark the package RETURNED GOODS, to avoid any customs charges. Revgear Europe is NOT responsible for any return custom charges made.
• Revgear Europe will not refund, exchange or repair free of charge any goods damaged, marked, with parts missing or no longer in merchantable quality. • Proof of purchase must be provided to us on return.
• A valid returns number must be visible on the outside of the packet of returned goods as well as inside - no returns number may result in your return not being processed fully or quickly.
PLEASE NOTE: For hygiene reasons we will be unable to refund or exchange any groin guards, gum shields, Thai Cream/Oil or Vale Tudo shorts as well as many ‘corner team’ items.

DAMAGED OR FAULTY GOODS On delivery, if the packaging appears compromised in any way please make a note of this when you sign for the consignment or reject completely. If, upon opening the packaging, the item is physically damaged, it is the customers responsibility to notify REVGEAR EUROPE within 48 hours of receipt.
Our representative will then arrange the delivery of a replacement part at the earliest opportunity.
Requests to return items due to cosmetic faults may be refused. Fair usage guidelines of equipment and fight wear is determined by the individual brand manufacturers ONLY.

REFUND POLICY All customers have the option to return their goods with a valid returns number within 14 days if they are not fully satisfied with them. (Excluding some items due to hygiene reasons)
• Full refunds cannot be processed/issued without a returns number as described above.
• The purchase price, less the carriage charge will be refunded only if the goods are returned in their original condition including any original packaging within the 14 day period.
• We are not responsible for the return shipping costs of the items.
• Please make sure all return packages are sent with a trackable, insured service.
• We cannot take responsibility for items damaged or lost in the return transit.
• Refunds can only be issued back to the same account via the same method of original payment for security reasons.
• Revgear Europe reserves the right to charge a £7.50 restocking fee on item(s) returned.
• Any returned item sent or received after the 14 day period may still do so for exchange or store credit when reaching the above criteria.
• Items bought wrongly by the customer can be returned only for store credit or exchange to the value originally paid.
• Any refund duty will be processed within 30 days from the date of cancellation/receiving the return of an order.
• If a collection is required, it must be from the same address to which the item was delivered. A courier collection fee of £30 will be charged or taken from your over-all refund. Please ensure someone is available between 9am - 5pm on the specified day for this to occur. If the item cannot be collected the collection fee is none refundable.
• If returning an item from outside the UK, please clearly mark the package RETURNED GOODS, to avoid any customs charges. Revgear Europe is NOT responsible for any return custom charges made.
If you have any further questions regarding our returns policy, please contact us on 0191 447 4565
ALL ITEMS MUST BE RETURNED TO THE FOLLOWING ADDRESS: Revgear Europe Limited W3 Safestore Building Forth Banks Goods Yard Newcastle Upon Tyne NE1 3PG United Kingdom